warranty and service policy

Abiie Juvenile Products, when purchased from an authorized retailer, are warranted to the original purchaser to be free of defect in materials and workmanship. Warranty is valid only for products purchased and used in the US and used in compliance with Abiie usage and maintenance instructions.

Warranty period:

Beyond Junior Y High Chair:
Chair: 3 year from date of purchase.
Cushions/Seat Pads: 1 year from date of purchase.
* Purchase Extended Warranty Plans at
abiie outlet store

BabyDeck Stroller:
Chassis: 1 year from date of purchase.
Upholstery: 90 days from date of purchase.
BabyDeck® diaper mat: 90 days from date of purchase.

During the warranty period, your Abiie product will be either repaired or replaced at the warrantor's discretion without charge if it is purchased from an authorized Abiie dealer and is found to be defective in workmanship or materials.
The warranty does not apply to normal wear and tear or to damage due to carelessness, lack of maintenance, improper use, abuse, or neglect as determined by the Abiie service center. The customer is responsible for any inwards freight charge to return the product to the Abiie service center for warranty and/or service.

In order for the warranty to become effective,
1)    Proof of purchase is required. The start of this warranty period is based on the purchase date on your receipt. Save your carton and receipt in case return for warranty service is necessary.
   2) Your warranty registration must be on file when warranty service is requested. Registration can be done by filling out an online warranty registration on our website. http://www.abiie.com/registration.html

Warranty claims must be made to Abiie Customer Service.
Telephone: (512) 514-6325
(24/7 Live Operator): (877) 572-7333
Fax: (512) 280-8493
Website: www.abiie.com

If your product has a manufacturing defect, Abiie will service it free of charge, even though the cost of shipping and handling are not covered. Otherwise, the consumer must pay all the expenses related to the service provided.

If you experience any difficulty with the assembly or use of this product, or if you have a question regarding these instructions, please contact our customer service department between hours of 8:30am and 5:00pm Central Time at
(512) 514-6325, or e-mail email abiiefor assistance. Please have your model number and manufacturing date available when you call. This information can be found on a small label on the back of the stroller seat.

 

 
     

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