FAQs

Shipping

We offer free shipping on all orders shipped within the forty-eight contiguous US states. Our free shipping offer does not apply to any return or exchange orders..

Orders shipped to Alaska, Hawaii, US territories, FPO, and APO addresses are shipped with USPS. Final shipping costs will be quoted prior to payment completion.

At this time, we do not ship to P.O. boxes. We apologize for any inconvenience.

At this time, we are unable to offer international shipping, with the exception of Canada and US territories.

Including handling time, shipping usually takes 3 to 5 business days to ship to the 48 contiguous states. Orders shipped to Canada, US Territories, APO, or FPO may take 8 to 12 business days. You will be quoted a final shipping cost prior to payment completion.

Product Registration

You can register your Abiie product by filling out a registration form found here. Or, you can mail a registration card to our address at:

Abiie Customer Service Center

9901 Brodie Lane, Suite 160-277

Austin, TX 78748

No, a sales receipt is only necessary if you mail it to us.

Returns

We accept items purchased from Abiie within a 30 day period. Return items must be in like-new condition and in their original packaging. Please note your original shipping and handling charges will not be refunded for returns.

If you need to return a product for a valid Return Merchandise Authorization (RMA), please contact us. Packages returned without a valid RMA will be refused.

Shipping costs will be deducted from your total refund if you choose to use the prepaid shipping label that we provide. If you choose to return your item with a shipping method of your choice, you will be responsible for all shipping and handling costs for your return. We do not accept C.O.D. deliveries. Abiie is not responsible for returned items that become lost during transit.

If you have purchased an item through one of our authorized retailers and wish to make a return, please directly contact the seller to learn more about their return policy. We are unable to accept returns on behalf of retailers.

Credit may take 7 to 10 business days to appear on your account from the time we receive your return items at our warehouse. For returns to be accepted, they must be pre-authorized by our customer service department and originally purchased from Abiie.

Warranty

We will list all of our product warranty times below:

Beyond Junior Y Chair - 3 years

Huggs Baby Carrier - 2 years

Ruby Wrapp Bib - Limited lifetime

Parts & Accessories - 1 year from date of purchase


If you choose, you can purchase additional warranty coverage of up to 3 years. This would give you a total of 6 years for your Beyond Junior Y Chair and 5 years for your Huggs Baby Carrier.

Our manufacturer warranty plan does not cover stains or damage from normal wear and tear. With ordinary everyday use, your product will endure wear and tear. Manufacturer warranty covers damage caused by a specific incident. Overall cleaning is not covered with a warranty, as this is considered standard maintenance, as opposed to spot cleaning provided by the plan for accidental spills.

You can claim your warranty by filling out a contact form, emailing us at support@abiie.com, or calling the listed number on the warranty card.